Information We Collect

When you interact with EvolveADocNet, we collect specific types of information to provide our AI-powered insurance services effectively. This includes personal details you voluntarily share, technical data from your device interactions, and usage patterns that help us improve your experience.

• Contact information including name, email address, and phone number
• Professional details such as company name and job title when relevant
• Technical data like IP address, browser type, and device information
• Usage analytics including pages visited and features accessed
• Communication records from support interactions and inquiries

How We Use Your Information

Your data serves specific purposes that directly benefit your experience with our platform. We use this information to personalize your interactions, improve our AI algorithms, and ensure our insurance solutions meet your specific needs.

Processing activities include service delivery, account management, customer support, security monitoring, and product development. We also use aggregated data to understand industry trends and enhance our AI capabilities in insurance applications.

• Delivering personalized AI-powered insurance recommendations
• Processing your requests and providing customer support
• Sending important service updates and security notifications
• Improving our platform through usage analysis and feedback
• Complying with legal obligations under Taiwan regulations

Data Sharing and Third Parties

We maintain strict control over your personal information and only share data when absolutely necessary for service delivery or legal compliance. Our approach prioritizes your privacy while ensuring we can provide comprehensive insurance solutions.

Third-party relationships are carefully vetted and governed by comprehensive data processing agreements. These partners include cloud hosting providers, analytics services, and specialized insurance data processors who help us deliver our AI-powered solutions.

Your Rights and Controls

Under Taiwan's Personal Data Protection Act, you have comprehensive rights regarding your personal information. These rights ensure you maintain control over how your data is collected, used, and processed by our systems.

You can exercise these rights by contacting our privacy team directly. We'll respond to your requests within the timeframes required by local regulations and provide clear information about any actions taken regarding your data.

• Access your personal data and understand how it's being used
• Request corrections to inaccurate or incomplete information
• Delete your account and associated data from our systems
• Restrict processing for specific purposes or opt out of communications
• Export your data in a machine-readable format
• Lodge complaints with Taiwan's data protection authorities

Data Security and Protection

Protecting your information is fundamental to our operations. We implement multiple layers of security measures designed to prevent unauthorized access, data breaches, and other security incidents that could compromise your personal information.

Our security framework includes encryption for data in transit and at rest, regular security audits, employee training programs, and incident response procedures. We also maintain compliance with international security standards relevant to our AI and insurance applications.

While we implement robust security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address emerging threats and maintain the highest protection standards for your data.

Data Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Our retention periods vary based on the type of information and how it's used within our AI insurance platform.

Account information remains active while you use our services and for a reasonable period afterward to address any potential issues. Communication records and support interactions are typically retained for three years to maintain service quality and resolve any disputes.

International Data Transfers

Some of our AI processing and cloud infrastructure operates across international borders to provide optimal performance and reliability. When we transfer your data outside Taiwan, we ensure appropriate safeguards are in place to maintain protection levels consistent with local requirements.

These transfers are governed by standard contractual clauses and adequacy decisions that provide equivalent protection to Taiwan's privacy laws. We work exclusively with service providers who demonstrate strong privacy practices and comply with international data protection standards.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and provide personalized content. These small files help us understand how you interact with our AI insurance tools and improve functionality over time.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some platform features. We use both essential cookies for basic functionality and optional cookies for analytics and personalization purposes.

Updates to This Policy

Privacy practices evolve as technology advances and regulations change. We review and update this policy regularly to ensure it accurately reflects our current practices and remains compliant with applicable laws in Taiwan and internationally.

When significant changes occur, we'll notify active users through email or platform notifications. The effective date at the top of this policy indicates when the current version took effect, and we maintain archives of previous versions for reference.